Terms & Conditions

Download pdf here

1. Scope

For all orders executed via our online shop, the following terms and conditions apply.

2. Subject of the contract

This agreement governs the sale of new jewelry pieces through our online store. The details of the respective offer are to be taken from the respective product description on the shop pages. We point out that our products are individually handmade, therefore minor deviations and irregularities can not be avoided and do not represent a defect.

3. Contracting party, conclusion of contract

The purchase contract is concluded with B.JOUX Shop, owner: Panagiotis Gerasimos.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can put our products without any obligation in the cart (“shopping bag”) and correct your input before submitting your binding order at any time during the order process using the provided tools. By clicking on the “Buy now” button you place a binding order of the goods contained in the shopping cart (“shopping bag”). Confirmation of receipt of your order will be made by email immediately after sending the order.

The moment the contract is finally concluded with us depends on the payment method chosen by you:

Payment in advance (bank transfer)

Confirmation of receipt of your order and acceptance of your offer will be made by email, in which we will provide you our bank details, immediately after sending the order.


During the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

4. Contract language, contract storage

The language available for the contract is English.

We save the contract text and send you the order data and terms & conditions by email. You can also find the contract text in your customer account if you have registered for it. The terms and conditions are always available on our website and are also available as a pdf.

5. Payment

In our shop you can use the following payment methods:

Payment in advance (bank transfer)

When selecting the payment method in advance, we will provide our bank details with the order confirmation email. Please note that the delivery of the ordered goods takes place only after the payment of the full purchase price and any shipping costs have been received. Therefore, we ask you to transfer the purchase price immediately after receipt of the order confirmation, but at the latest within 3 days.


During the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you can use your PayPal account, if you have already registered for it, legitimize with your login data and confirm the payment to us. If you do not have a PayPal account, you can pay via PayPal as well, using your credit card. After placing the order in the shop, we request PayPal to initiate the payment transaction.

The payment transaction will be carried out automatically by PayPal immediately after.

6. Promotional vouchers

Promotional vouchers are vouchers that can not be purchased, but which we issue as part of advertising campaigns with a specific period of validity.

These vouchers are redeemable only in the specified period and only once as part of an order process. Please note that promotional vouchers may be tied to a minimum order value. The value of the goods must be at least equal to the amount of the action voucher. A difference to a higher value of goods can be paid with the offered payment options. The value of a voucher is neither paid in cash nor interest. The voucher will not be refunded if goods are returned in whole or in part.

Vouchers can only be redeemed before completing the order process. Subsequent crediting is not possible. The voucher can not be transferred to third parties. Several promotional vouchers can not be combined unless we have agreed otherwise.

If you have used an action coupon with your purchase, we reserve the right to charge you the original price of the goods you keep, if – due to your cancellation – the total value of the order falls below the respective minimum order value of the voucher.

7. Prices, shipping costs, return costs

All prices are final prices and include the legal value added tax.

The following shipping costs apply once per order:

•  Within Germany: € 3,95, shipping with DHL

•  Within EU: € 7,95, shipping with DHL

•  Switzerland: € 12,95, shipping with DHL

•  Outside EU: 14,95, shipping with DHL

Please note that for deliveries to non-EU countries, customs duties may apply.

In the case of partial deliveries, the lump sum will only be charged once.

B.JOUX Shop bears the costs of the legitimated return in case of a cancellation, if you use the returns slip provided by us. If you want to return goods, please contact us at info@bjouxshop.com or use our contact form. For more information on revocation, please refer to point 10 of these terms.

8. Terms of delivery

The goods will be shipped only after confirmed receipt of payment. Usually the shipment is arranged within 2 days. For goods available in stock we are commited to deliver at the latest within 10 days after receipt of the payment. The regular delivery time for goods available in stock is 3 days within Germany and 7 days within Europe unless otherwise is stated in the item description. We ship the order as soon as all items ordered are in stock. The customer will be informed about delays immediately. If the supplier is not responsible for a permanent delivery obstacle, in particular force majeure or non-delivery by own suppliers, although an appropriate cover transaction was made in due time, then we have the right to withdraw from a contract with the customer to that extent. The customer will be informed immediately and any services received, in particular payments, will be refunded.

A pickup of the goods is not possible for logistical reasons.

We do not deliver to parcel stations.

9. Damages during transport

If goods are delivered with obvious transport damage, please inform the deliverer about and contact us immediately. Failure to make a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

10. Right of revocation

In advance, we would like to inform you that in case of a return of goods, we will send you a return label by email, which you please print out and use for the return. If you do not have a printer or you have difficulties downloading the return label, please contact us again. Please do not send the goods back without return label or unfree.

Right of revocation

You have the right to withdraw from this contract within 14 days without giving any reason.

The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, please contact us by using the contact form or sending us a clear statement, alternatively by letter to B.JOUX Shop, Panagiotis Gerasimos, Am Ruhrstein 9, 45133 Essen or email to info@bjouxshop.com, about your decision to withdraw from this contract. You can also use the sample withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification indicating the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you cancel the present contract, we have to pay back all the payments we have received from you, including the delivery costs (excluding any additional costs resulting from you selecting a delivery type different from the most affordable standard delivery offered by us), without delay and at the very latest within 14 days starting from the day on which we receive the notice indicating your cancellation of the present contract. We shall use the same payment method you used in the original transaction to make this repayment, unless otherwise expressly agreed with you; under no circumstances shall you be charged fees due to this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us about the cancellation of this contract. The deadline is met if you send the goods within these 14 days. We will bear the costs of returning the goods if you use the return label provided by us for a return. Otherwise the return costs are to be borne by you.

The goods must not show any traces of use.

You only have to pay for any loss in the goods value if this loss in value is due to unnecessary handling of the goods to inspect their quality, characteristics and functionality.

End of revocation notice

10. Warranty

The statutory right for warranty of defects applies.

Some pieces of our jewelry are filigree and require a careful handling. Please also note our Take Care Instructions. Defects resulting from improper handling are not covered by the warranty.

11. Disclaimer

Claims for damages of the customer are excluded, unless otherwise stated for the following reasons. This also applies to the agent and vicarious agents of the provider, if the customer raises these claims for damages. Therefrom exempted are claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

12. Prohibition of assignment and pledging

Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.

13. Copyright and intellectual property

The design of this website with all its texts, pictures, graphics and other contents as well as the design of the presented objects are subject to worldwide copyright of B.JOUX Shop. Reproduction, use, or transmission of the contents or presented products without the explicit consent of B.JOUX Shop are not allowed. This does not apply to sharing on social media through the sharing options provided by us on the website.

14. Alternative dispute resolution in accordance with ART. 14 (1) ODR-VO AND § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at http://ec.europa.eu/consumers/odr/. Consumers may use this platform for the settlements of their disputes. We are not obliged and therefore not willing to participate in an extrajudicial arbitration proceeding.

15. Place of jurisdiction an applicable law

The law of the Federal Republic of Germany applies. For consumers, this applies only in respect as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. The place of jurisdiction for disputes with customers who are not a consumer, a legal entity under public law or a special fund under public law is the registered office of the vendor.

16. Severability clause

The invalidity of any provision of these Terms and Conditions has no effect on the validity of the remaining provisions.


March 2018