Dear B.JOUX lover,

We are very happy to have you as a customer and want you to have an amazing shopping experience with us.

In case that you are not satisfied with your purchase, allow us to offer you a full refund within 14 days from the date you received your package.

In order to start the refund process, please use our contact form or send us a message to with your refund request and order number and we will send you a return label by email, which you please print out and use for the return. If you do not have a printer or having difficulty downloading the return label, please contact us again.

Please do not send any article back without our return label. 

Otherwise we won’t bear for the costs of return.

Returned items should be in their original B.JOUX packaging and must not show any sign of wearing, damage or alteration.

Please see also our Terms & Conditions for further information.

Thank you for your understanding and we wish you a pleasant shopping!